Shipping policy

Shipping Policy

We aim to ship your order quickly, safely, and with full transparency. Please review the details below before placing your order.

Carriers and scope

  • Primary carrier: UPS (international deliveries).
  • Order and parcel administration: NoParcels.
  • We ship worldwide unless restricted by local regulations, sanctions, or carrier limitations.

Processing time

  • Orders are processed within 2 working days (Mon–Fri, excluding public holidays).
  • During peak periods or sales, processing may take up to 4 working days.
  • Address changes are not possible once an order has been confirmed, so please double-check your details at checkout.

Transit time

  • UPS international delivery timeframe: 2–5 business days worldwide (destination and customs permitting).
  • Unforeseen delays caused by customs inspections, weather, or carrier network issues are outside our control.

Shipping rates

  • Flat rate shipping: €10 per order.
  • Original shipping fees are non-refundable once the order has shipped.

Tracking and delivery

  • All shipments include tracking; you will receive tracking details by email when your order leaves our facility.
  • UPS may require a signature at delivery depending on the destination and order value.
  • If multiple orders are placed to the same address, we may combine shipments and adjust packaging at our discretion.
  • UPS does not deliver to certain P.O. boxes; if applicable in your country, please provide a physical address.

Customs, duties, and taxes

  • International orders may be subject to import duties, taxes, and fees imposed by the destination country.
  • These charges are the customer’s responsibility and are not included in the item price or shipping fee.
  • If a parcel is refused or unclaimed due to unpaid duties/taxes, the carrier may return it to us. Upon receipt, we will refund the product cost minus actual shipping, return-to-sender fees, and any applicable restocking fee under our Return Policy.

Undeliverable or returned shipments

  • If a package is returned by the carrier due to an incorrect address, failed delivery attempts, or refusal, we will refund the product cost upon receipt and inspection.
  • Actual outbound and return shipping charges will be deducted from the refund.

Lost or damaged parcels

  • If your parcel appears lost in transit, contact us with your order number and tracking link so we can investigate with UPS.
  • If your order arrives damaged, retain all packaging and take clear photos of the parcel and item; email them to us within 48 hours of delivery so we can file a claim and assist with a resolution.

Sustainability note

Every shipment has a footprint. Consolidating purchases and keeping items you intend to use helps reduce carbon emissions, packaging waste, and return trips. Thank you for shopping thoughtfully and supporting a more circular, lower-waste fashion ecosystem.

Support

For shipping questions, special delivery notes, or assistance with your order, reach out anytime:

Email: my@second-chance.studio
Phone: +370 616 54 555

Last updated: October 5, 2025