Refund policy

Return & Refund Policy

Thank you for choosing Second-chance.studio. We restore unique pieces with care and want you to love what you buy. Please shop thoughtfully and consider keeping only what you truly want. Returns create additional transport, repackaging, cleaning, and processing steps that increase carbon emissions and waste. Choosing carefully helps the climate and supports a more sustainable, circular fashion ecosystem.

Return window

  • Returns are accepted within 14 days from the delivery date.
  • Please submit your return request before the 14-day window ends.

Restocking fee

All approved returns incur a 10% restocking fee. This helps cover careful inspection, cleaning, repair, repackaging, and re-listing of each item and encourages responsible shopping.

Eligibility

  • Items must be unused, unwashed, and in the same condition as received.
  • Original tags, accessories, and packaging must be included.
  • Items showing wear, odors, stains, alterations, or damage not disclosed at purchase may be refused and returned to sender.

Exclusions

  • Final sale or marked-down items (if specified at checkout) are not eligible for return.
  • Gift cards and downloadable products are non-refundable.

How to start a return

  1. Email my@second-chance.studio with your order number, item, and reason for return.
  2. We will reply with instructions. If a prepaid label is available for your location, we will provide one and deduct the cost from your refund.
  3. Carefully repack the item to prevent transport damage. Keep your drop-off or pickup receipt until your refund is completed.

Return shipping costs

  • Original shipping fees are non-refundable.
  • Return shipping is at your cost unless we made a mistake or the item is defective.
  • For international customers, we typically use UPS for returns; we will confirm the method in your return instructions.

Refund timing

  • Once your return is received and inspected, we will notify you.
  • Please allow up to 2–3 weeks from the date you hand the parcel to the carrier for complete processing.
  • Approved refunds are issued in EUR to the original payment method. Bank processing times may vary.

Exchanges

If you would like an exchange, contact us first so we can check availability. Due to the one-of-a-kind nature of many items, an exact replacement may not be possible.

Wrong, damaged, or defective items

  • If you receive the wrong item or a damaged/defective product, email us within 48 hours of delivery with photos of the issue and the package.
  • We will prioritize a repair, replacement, or refund solution and provide return instructions if needed.

Sustainability and responsible shopping

Returns often mean extra journeys, additional packaging, and reconditioning work. This increases CO₂ emissions and material waste. You can help by:

  • Reviewing product measurements and descriptions carefully.
  • Comparing measurements with an item you already own.
  • Contacting us with questions before ordering—we are happy to help.

Thank you for supporting careful consumption and keeping quality garments in circulation longer.

Your statutory rights

Nothing in this policy affects your statutory rights under applicable consumer law.

Need help?

We are here to assist with sizing, materials, care, and any questions before you purchase. Please reach out:

Email: my@second-chance.studio
Phone: +370 616 54 555

Last updated: October 5, 2025