Privacy policy

Second-chance.studio operates this website and online store to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to deliver these services to you. This policy explains how we collect, use, and protect your personal information.
By using our website or making a purchase, you agree to the practices described below.

INFORMATION WE MAY COLLECT:

  • First and last name;

  • Contact details (email, phone, address);

  • Billing and shipping information;

  • Account preferences and login details;

  • Order history and activity (wishlist, cart, purchases);

  • IP address, browser type, and device information;

  • Customer support communications.

We collect this data when you interact with our site, place orders, subscribe to updates, or contact us directly. Some of it is also collected automatically via cookies and analytics tools.

HOW WE USE YOUR INFORMATION:

  • To process and deliver your orders;

  • To manage your account and preferences;

  • To send order updates or respond to support requests;

  • To personalize your shopping experience;

  • To send marketing messages (if you’ve opted in);

  • To analyze website usage and improve our store;

  • To comply with legal obligations and prevent fraud.

WE DO NOT SELL OR RENT YOUR DATA. HOWEVER, WE MAY SHARE IT WITH:

  • Shopify (e-commerce platform);

  • UPS (for parcel delivery);

  • NoParcels (for shipment and delivery administration);

  • Klaviyo (for marketing emails and customer communication);

  • Payment processors;

  • Shipping and fulfillment providers;

  • Marketing and analytics partners;

  • Legal authorities if required by law.

COOKIES:
We use cookies to enhance your browsing experience. These small files help us remember your preferences, keep items in your cart, and provide more relevant product suggestions. You can control or delete cookies anytime in your browser settings.

YOUR RIGHTS:
You may request to access, correct, delete, or restrict the use of your personal data at any time. You can also opt out of marketing emails via the unsubscribe link in any email. To submit a data request or ask a question, contact us at:

Email: info@second-chance.studio
Phone: +370 616 54 555

SECURITY:
We follow standard security practices to protect your data. No system is completely secure, so please use caution when sharing personal information online.

CHILDREN:
Our services are not intended for children under the age of 16. We do not knowingly collect data from minors.

POLICY UPDATES:
We may update this policy occasionally. Changes will be posted here with a new effective date. We encourage you to review this page regularly.

Last updated: October 5, 2025